Effective Date: 01.12.2025
Last Updated: 15.01.2026
Betterly Wellness Medical Center LLC (“Betterly Wellness”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how information is collected, used, stored, and protected when you visit www.betterlywellness.com or interact with our services.
1. Scope of This Policy
This Privacy Policy applies only to online activities conducted through this website. It does not apply to offline clinical records, which are governed by applicable UAE healthcare laws, regulatory requirements, and professional ethical standards.
2. Information We Collect
We may collect personal information such as your name, email address, phone number, and appointment or enquiry details when you voluntarily submit them through our website. We may also collect limited health or wellness information shared for appointment booking or service coordination, which is handled with strict confidentiality. Additionally, we collect technical and usage data such as IP address, browser type, pages visited, and time spent on the website. This technical data does not personally identify you and is used solely for website improvement and performance analysis.
3. Purpose of Data Collection
Your information is collected only for legitimate purposes, including managing appointments and enquiries, providing mental health and wellness services, improving website functionality and user experience, and complying with applicable UAE legal and regulatory requirements.
4. Legal Basis for Processing
Personal data is processed based on your explicit consent, the fullfillment of a service request or contractual obligation, and compliance with UAE laws and healthcare regulations.
5. Data Confidentiality & Security
All personal and health-related information is accessible only to authorized personnel. Data is stored on secure systems with appropriate technical and organizational safeguards. While we take reasonable measures to protect your data, no online system can be guaranteed to be completely secure.
6. Data Sharing
We do not sell, rent, or trade your personal information. Your data may be shared only with licensed healthcare professionals involved in your care, trusted service providers operating under confidentiality obligations, or when required by UAE law or regulatory authorities.
7. Cookies
This website may use cookies to analyze traffic and enhance functionality. You may choose to disable cookies through your browser settings, although this may affect certain features of the website.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by applicable UAE healthcare and legal regulations.
9. Your Rights
Under UAE data protection laws, you have the right to request access to your personal data, request correction of inaccurate information, withdraw consent where applicable, and request deletion of your data, subject to legal and medical record retention requirements. Requests may be submitted using the contact details provided below.
10. Third-Party Links
Our website may contain links to external websites. Betterly Wellness is not responsible for the privacy practices, content, or security of third-party websites.
11. Children’s Privacy
Personal data of minors is collected only with the consent of a parent or legal guardian, in accordance with applicable UAE regulations.
12. Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on this page along with an updated effective date.
13. Contact Us
For privacy-related enquiries or requests, please contact:
Betterly Wellness Medical Center LLC
📍 Sharjah, United Arab Emirates
hello@betterlywellness.com
www.betterlywellness.com
